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How do I return an item?

E Cig Best Save 30 Day Warranty
 
30 days product replacement warranty on all batteries and hardware, 14 day replacement warranty on atomizers. These warranties apply to all starter kits, replacement parts and accessories unless specified on the product details. If a customers product fails within the specified periods of the date of purchase because of manufactures defect and requires warranty service, Please contact us at returns@ecigbestsave.com. Please See Returns and Warranty for return instructions. E Cig Best Save will test your item for manufactures defects. Products that do have a Manufacture defect, a new replacement item will be shipped back to our customer at our cost. If E Cig Best Save determines that there were no defects with the item or the defect was caused by misuse or mishandling the customer will not receive a replacement item and will be contacted for return mailing instruction. The customer will responsible for the return shipping costs. Unopened Items may be returned for in-store credit minus 25% restocking fee and all shipping and handling costs.

You may not return E-Juice or Liquid products for hygienic reasons and therefore it is NON REFUNDABLE.
 
All policies listed are subject to change without notice.  The policy that applies to your order will be listed via this page at the time of checkout.  The policy that applies to your order will be the one in use at time of checkout.
 
Returns and Warranty:
 
If you would like to return a defective product for a replacement, please contact E-Cig Best Save at returns@ecigbestsave.com immediately to request item to be returned. Please provide as many details as possible, including ORDER#, Full Name, Address, Phone Number, and REASON for the return. You will be given a return approval either by phone or email confirmation. The customer has two weeks to return items from the time of approval. Return confirmation become void after two weeks and items will not be replaced. Customer is responsible for shipping cost to E-Cig Best Save and return shipping cost of non-warranty items.

Customer MUST ship in proper packaging (Bubble mailer or USPS priority box) so that the package arrives intact.  If it is NOT PROTECTED properly and we receive damaged or loss product, you will not receive a replacement.  The customer will be given the option of paying for return shipping of damaged package.

Returns shipping address:
K&K
306 South Lincoln Ave.
Three Rivers, MI, 49093
(269)244-4345 or (269)244-4347